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FAQs

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Here are a few of the frequently asked questions. To provide you with the best customer experience, please don't hesitate to send us feedback. If you have any questions or comments, please send us an email at support@moondiscount.com

Q. How does COVID-19 affect my shopping?

A. We're still open for business and doing everyting we can to ensure you have the same level of satisfaction. Please note there might be delays due to the pandemic as different countries and borders are open differently.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in different countries worldwide. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. Once you place your order, please allow 3-5 business days to process your orders. Here are the delivery times for each country:
  • USA: 7 - 35 business days
  • Canada: 10 - 35 business days.
  • UK: 10 - 35 business days
  • Australia: 10 - 35 business days.
  • Western Europe: 10 - 35 business days.
  • Rest of World: 10 - 40 business days.

International shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery.. In rare cases, delivery can take a bit longer than usual. If it's been longer than 5 weeks and you still haven't received your order, please contact us at support@moondiscount.com and we will do everything we can to resolve your issue.

Q. How do I track my parcel?

A. You can track your parcel here. Just use the tracking number that was sent to your mailbox. If you haven't received the tracking number, please send us an email to support@moondiscount.com

Q. How do I return an item?

A. If you are unhappy with your purchase and wish to return an item, please contact us within 7 business days from receiving your order. Please provide the order number and the reason for your return. Our customer service team will review your request and will send further instructions once the request is approved. For a list of final sale items, please see our Refund Policy. Products can only be returned if they are still in their original condition and packaging intact.

Q. What country can I place an order from?

A. You can place an order from anywhere, we ship Worldwide.

Q. Will shipping be covered for my returns?

A. All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide. Hurry though we might change that soon.

Q. Where are you located?

A. We are a small company located in the UK;  We always work hard to strike deals with many supply warehouses and high quality vendors around the world.

Q. Which currency will I be charged in upon purchase?

A. We processes all orders in USD. While the currency of your cart may be displayed in a different currency, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, absolutely. All customers will receive an order number after placing their orders.
Please contact us if you don't receive yours within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@moondiscount.com

Q. How can I pay? What cards do you support?

A. We accept all Major Credit Cards: Visa, MasterCard, Discover, American Express,..etc. We accept PayPal as well.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure with the most advanced SSL technology available on the market.

Q. If I provide my email address, will you sell my information?

A. We will never sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupon codes for discounts.

Q. Will I (the customer) have to pay for customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if your order consists of more than one piece.